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5 Main Criteria to Consider When Choosing an Online

Choosing an ideal online casino in Singapore can be painstakingly difficult, especially for a gambling novice. So with thousands of gambling platforms to choose from, each with its distinct features, an expert review becomes necessary.


This post walks you through five main criteria for choosing an internet casino. Don’t forget to check Online CasinoHEX SG for more guidelines on the best Singaporean gambling sites to join. Read further for details.

Game Availability 

The availability of games on gambling sites is arguably the most important criterion for finding the ideal platform. While you can play thousands of casino games on the web, no single platform can accommodate all of them. The ideal solution is to identify an online casino in Singapore featuring as many games as possible. Ultimately, select your favourite table or slot games from thousands of options. Notable casino games include slots, blackjack, baccarat, roulette, dice, poker and live dealer games. Some platforms feature several bingo games, even though it usually depends on the target market. 

Moreover, games available on a gambling platform also depend on the number of casino software developers with which a casino has partnered. In this case, consider joining a casino platform that features games from tens of casino game developers. Some notable casino game providers are NetEnt, Pragmatic Play, BetSoft, Playtech, Novomatic, and Play’n Go. 

Quality of Customer Service on a Gambling Site

Customer service is an integral part of any service business. However, the quality of customer service, especially the responsiveness of a help desk, is often questioned on some gambling platforms. Gamblers will always encounter one challenge or another on internet casinos. However, how fast your concerns get addressed is always the start of a good or bad gambling journey. And with most websites now adopting chatbots to take care of customer queries, gamblers are increasingly becoming frustrated. 

There are still good platforms out there, though, where gamblers can contact real humans for assistance on a variety of issues. So, to filter out platforms that provide automated and redundant responses via live chat, consider registering with gambling platforms with various customer support channels. Your queries should get quick responses on platforms that have communication channels dedicated to financial, account or general issues. Most importantly, register with gambling platforms that feature several contact methods such as telephone, live chat, email, postal mail and social media pages. 

Convenient Banking Methods

Banking methods have always impeded thousands of gamblers from joining online casinos. If, for example, a casino website accepts Sterling Pounds as the only deposit method, players living outside the United Kingdom may encounter challenges funding their gaming accounts in other currencies such as USD Euro, ZAR, and SGD

Punters are advised to sign up with casino platforms that accept deposits in multiple currencies to avoid such trouble. It would even be better if you find a casino site that also accepts deposits/withdrawals in cryptocurrencies. The catch is that currency conversation can be costly, especially when exchanging from local ones to USD, Pound, or Euro. Alternatively, register with a gambling site that accepts local currency or one that accepts direct bank transfers to save costs on currency conversion.    

Casino Bonuses and Giveaways 

Gambling incentives casino houses give new and existing customers are here to last a lifetime. However, not every mouthwatering offer is a good hook. So, while punters should consider joining an SG online casino with generous offers, some bonuses have hidden costs or punitive terms. 

Bonuses could vary from a welcome offer, weekly cashback, VIP points, reload bonuses, and no-deposit offers. Thus, before you hit the sign-up button, you should compare available bonuses across different platforms, especially on the terms of use associated with each. Ask the important questions too. For example, why should you choose a welcome bonus with free spins and not a no-deposit bonus? Do you earn points for every penny spent on a gambling platform? In the latter case, gambling sites that reward existing customers with loyalty points are worth joining, especially if you are a professional gambler. Long-term benefits that come with VIP points usually outweigh daily promos or cashback offers. 

Online Casino Licensing and Regulation 

Regulation of internet casinos is another important criterion for choosing the best online casino Singapore. Licensing and regulation play significance in ensuring the eGaming landscape is safe, secure and fair to everyone. 

Curacao, Malta Gaming Authority and UK Gambling Commission are a few of the notable internet casino licensing authorities.

The risk with joining unlicensed and unregulated platforms is that you can easily get scammed through phishing or any other means. In this case, stories of punters registering with new gambling sites that soon become inaccessible after depositing funds are not far-fetched. Even worse is joining an online casino operating illegally. Illegal casino sites pop up every day on the web and if you easily get enticed by flashy promos, becoming a victim of an online gambling scam is easy. It also applies to land-based casinos. On that note, read this Interview with Marina Bay Sands Corp Chief Casino Officer Andrew MacDonald. 


With an expert guide on choosing a top online casino Singapore to join, you should not fall into gambling scams and pitfalls targeting unsuspecting gamblers. There are thousands of casino websites, so extra caution is necessary when choosing the right platform for you.

While signing up with a gambling site because it has the games you love is the right step forward, it is not a foolproof criterion for joining a safe online casino. There are several criteria for choosing a gambling platform, and in most cases, they are not independent of each other. So, even after finding the games you love on a platform, find out if the site is legally registered. In addition, a payout percentage is a noteworthy criterion for landing a platform that pays its customers handsomely. Because the casino houses always take the largest share of the profits, a good payout ratio ensures you get the most of the profits that accrue to punters.